Job Category: Administration
Job Location: Worcester
Customer Service Representative
Responsibilities:
- Attendance is key. to ensure appropriate phone queue coverage, as a call center we depend on our staff to be on the phones promptly at the start of their shift and to adhere to their provided schedule
- In a call center, we assign schedules (including lunch/breaks) according to business needs
- We expect all our staff to meet or exceed department established key performance indicators (QA/TT/NR/Adherence) your performance will be evaluated monthly to ensure department standards are met
- Call center monitoring expectations – calls are recorded, both audio and video are recorded to ensure compliance and present opportunities for coaching
- Professionalism – Proper grammar, usage of email, dress code, communication abilities is expected at all times (including out of the call center)
- Opportunity for temp to perm conversion is a possibility if contractors are meeting goals and the business need arises (typically around 120 days+)
- Opportunity for overtime may be available
- Remote worker status may be available (based on performance)
- Weekly check-ins with your agency & Supervisor are encouraged
Requirements:
- High School Diploma or GED
- Strong Customer Service Skills
- Reliable
- Detail Oriented
- Adaptable