Job Category: Administration
Job Location: Worcester

Customer Service Representative 


  • Attendance is key. to ensure appropriate phone queue coverage, as a call center we depend on our staff to be on the phones promptly at the start of their shift and to adhere to their provided schedule
  • In a call center, we assign schedules (including lunch/breaks) according to business needs
  • We expect all our staff to meet or exceed department established key performance indicators (QA/TT/NR/Adherence) your performance will be evaluated monthly to ensure department standards are met
  • Call center monitoring expectations – calls are recorded, both audio and video are recorded to ensure compliance and present opportunities for coaching
  • Professionalism – Proper grammar, usage of email, dress code, communication abilities is expected at all times (including out of the call center)
  • Opportunity for temp to perm conversion is a possibility if contractors are meeting goals and the business need arises (typically around 120 days+)
  • Opportunity for overtime may be available
  • Remote worker status may be available (based on performance)
  • Weekly check-ins with your agency & Supervisor are encouraged


  • High School Diploma or GED 
  • Strong Customer Service Skills 
  • Reliable
  • Detail Oriented 
  • Adaptable 

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